Legal Notice and Website Disclaimer

Last updated: July 13, 2026

This Legal Notice and Website Disclaimer applies to the Partelle Hair website and related online services.

Please read it carefully before using this website.

Nothing in this Legal Notice excludes, restricts or limits any rights or remedies that cannot lawfully be excluded under applicable consumer protection law.

1. Website Operator and Contracting Seller

This website is operated by:

Trading name: Partelle Hair
Legal company name: [FULL HONG KONG COMPANY NAME]
Legal form: [PRIVATE COMPANY LIMITED BY SHARES]
Company registration number: [COMPANY REGISTRATION NUMBER]
Business Registration Number: [BRN]
Registered office: [FULL HONG KONG REGISTERED ADDRESS]
Customer service email: [SUPPORT@PARTELLEHAIR.COM]
Telephone: [CUSTOMER SERVICE TELEPHONE NUMBER]
Website: [WWW.PARTELLEHAIR.COM]

Partelle Hair is a trading name of the legal company identified above and is not a separate legal entity.

Unless expressly stated otherwise, the legal company identified above is the contracting seller responsible for orders placed through this website.

Our fulfilment partners, manufacturers, carriers, payment providers and warehouse providers do not become the contracting seller merely because their name or address appears on a parcel, shipping label, payment record or tracking page.

2. European Fulfilment Facility

Certain European orders may be dispatched from our fulfilment facility or logistics partner in Italy.

Other orders may be dispatched from our manufacturing or fulfilment partners in China, depending on stock availability, delivery destination and product configuration.

The use of an Italian fulfilment or return facility does not change the identity of the contracting seller unless expressly stated on the applicable order confirmation or invoice.

Customers must not send returns to a warehouse, supplier, manufacturer or address shown on a shipping label without first receiving approved return instructions from Partelle Hair.

3. Scope of This Website

This website provides information about Partelle Hair products, services, offers and related hair-care content.

Product purchases are also governed by our:

• Terms of Service;

• Returns, Refunds and Exchanges Policy;

• Shipping and Delivery Policy;

• Privacy Policy;

• Cookie Policy;

• Any product-specific terms shown before checkout.

If there is a conflict between this Legal Notice and a specific mandatory consumer right, the mandatory consumer right will prevail.

4. Product Information

We make reasonable efforts to ensure that product names, descriptions, dimensions, materials, hair types, cap constructions, colours, lengths, densities, prices, images and availability information are accurate.

However, minor variations may occur because of:

• The characteristics of human hair or synthetic fibres;

• Hand-finishing and manufacturing processes;

• Lighting conditions;

• Photography and video settings;

• Screen calibration and device settings;

• Styling, washing and maintenance;

• Measurement methods;

• Production batches.

Such variations do not remove any legal rights where a product is defective, unsafe, materially different from its description or otherwise non-conforming.

Product packaging, accessories and presentation may be updated from time to time, provided that the essential characteristics of the product are not materially changed without appropriate notice.

5. Hair Colour and Appearance

Hair colour may appear different under natural light, indoor light, studio light and different screen settings.

Colour names and shade references are provided as practical guidance and may not represent an exact match to every customer’s natural hair.

Where colour matching is important, customers should review all available photographs, videos and colour information before placing an order.

Nothing in this section permits Partelle Hair to supply a materially different colour from the product ordered.

6. Fit, Styling and Individual Results

The appearance and fit of a wig, topper or hairpiece may vary depending on factors including:

• Head size and shape;

• Natural hair volume;

• Hairline and parting position;

• Cap construction;

• Product size;

• Installation method;

• Styling technique;

• Cutting or customisation;

• Maintenance and care.

Photographs, videos, customer reviews and model images illustrate possible results but do not guarantee that every customer will achieve an identical appearance.

Customers should check the applicable size guide, product specifications and installation guidance before ordering or altering a product.

7. Hair and Medical Disclaimer

Partelle Hair products are cosmetic hair products and fashion accessories unless a product is expressly identified and legally classified otherwise.

Information published on this website concerning hair loss, scalp coverage, confidence, styling or appearance is provided for general informational purposes only.

It is not medical advice and is not intended to:

• Diagnose a health condition;

• Treat or cure hair loss;

• Replace advice from a doctor, dermatologist or other qualified healthcare professional;

• Guarantee hair growth or medical improvement.

Customers experiencing sudden, unexplained or severe hair loss, scalp irritation or another medical concern should seek advice from an appropriately qualified healthcare professional.

Partelle Hair does not claim that its wigs, toppers or hairpieces cure or treat alopecia, cancer-related hair loss or any other medical condition.

8. Product Use and Care

Customers should follow all product-specific use, installation, washing, heat, storage and care instructions.

Before using adhesives, removers, dyes, bleach, chemical treatments, heated tools or scalp products, customers should review the manufacturer’s instructions and carry out an appropriate patch or strand test where recommended.

Stop using a product and seek appropriate advice if irritation, discomfort or an unexpected reaction occurs.

Partelle Hair is not responsible for damage caused by misuse, improper installation, unauthorised alteration, unsuitable chemicals, excessive heat or failure to follow applicable care instructions, except where liability cannot legally be excluded.

9. Product Safety and Recall Information

Partelle Hair is committed to offering products that comply with applicable product-safety requirements.

Where we become aware that a product presents a safety risk, we may:

• Contact affected customers;

• Publish a safety notice;

• Suspend sales;

• Request that customers stop using the product;

• Arrange repair, replacement, return or refund;

• Cooperate with the relevant authorities.

Customers should keep their order confirmation and monitor communications relating to their order.

Safety concerns may be reported to:

Product safety email: [PRODUCT-SAFETY@PARTELLEHAIR.COM]

EU Responsible Economic Operator

Where required under applicable European Union product-safety legislation, the relevant EU-based responsible economic operator is:

Name: [EU RESPONSIBLE PERSON OR ECONOMIC OPERATOR]
Postal address: [FULL EU POSTAL ADDRESS]
Email: [EU PRODUCT SAFETY EMAIL]
Telephone: [OPTIONAL TELEPHONE NUMBER]

These details must only be completed with information belonging to a formally appointed and legally eligible EU economic operator.

10. Website Content

We make reasonable efforts to keep website content accurate and current.

Nevertheless, website content may occasionally contain typographical errors, incomplete information or outdated details.

We may correct errors and update website content, product information or availability at any time.

If an error affects an order that has already been placed, we will contact the customer and handle the matter in accordance with applicable law and our Terms of Service.

General articles, guides and styling content are not a substitute for personalised professional advice.

11. Prices and Promotions

Prices, discounts and promotional offers are subject to the terms displayed at the time of purchase.

A promotional price does not necessarily represent the price charged in every market because prices may differ as a result of:

• Applicable taxes;

• Currency conversion;

• Delivery location;

• Local pricing;

• Promotional periods;

• Product configuration.

We will not knowingly use inaccurate reference prices or misleading discount claims.

Obvious pricing or technical errors will be handled in accordance with applicable law and our Terms of Service.

12. Intellectual Property

Unless otherwise stated, all content on this website is owned by, licensed to or lawfully used by Partelle Hair or its legal operator.

Protected content may include:

• The Partelle Hair name and logo;

• Product photographs and videos;

• Website design and graphics;

• Product descriptions;

• Written articles;

• Packaging designs;

• Illustrations;

• Advertising materials;

• Downloadable content.

No content may be copied, reproduced, republished, modified, distributed, sold or commercially exploited without prior written permission, except where permitted by applicable law.

Permitted personal use does not transfer any intellectual-property rights to the user.

13. Third-Party Trademarks

Third-party company names, product names, trademarks, social-media platform names and service-provider names remain the property of their respective owners.

Their appearance on this website does not imply sponsorship, endorsement, partnership or affiliation unless expressly stated.

References to third-party products may be used solely for identification, compatibility or informational purposes.

14. Customer Reviews and User Content

Customer reviews, photographs, videos and other user-submitted content reflect the opinions and experiences of the individual contributor.

Individual results may vary.

Where we publish or reuse customer content, we will do so according to the permission granted by the customer and applicable law.

We may moderate or remove content that is unlawful, fraudulent, misleading, abusive, discriminatory, infringing or unrelated to the relevant product or service.

We will not manipulate genuine customer reviews in a way that creates a misleading impression of customer opinion.

15. External Links

This website may contain links to websites, platforms or services operated by third parties.

Partelle Hair does not control third-party websites and is not responsible for their availability, security, accuracy, content or privacy practices.

A link does not necessarily indicate endorsement.

Customers should review the terms and privacy policies of third-party services before using them.

Nothing in this section limits Partelle Hair’s responsibility for third-party providers where such responsibility cannot lawfully be excluded.

16. Website Availability and Security

We aim to keep this website secure and available, but uninterrupted or error-free access cannot be guaranteed.

Access may be temporarily restricted because of:

• Maintenance;

• Technical failures;

• Security incidents;

• Internet or hosting disruption;

• Updates;

• Events outside our reasonable control.

Users must not introduce malware, attempt unauthorised access, interfere with website operation, scrape protected content unlawfully or use the website for fraudulent or illegal activity.

We may restrict access where reasonably necessary to protect customers, the website or our legal rights.

17. Limitation of Liability

To the fullest extent permitted by law, Partelle Hair will not be liable for indirect or consequential losses that were not reasonably foreseeable when the relevant contract was formed.

Nothing in this Legal Notice excludes or limits liability for:

• Death or personal injury caused by negligence where such liability cannot be excluded;

• Fraud or fraudulent misrepresentation;

• Defective or unsafe products where liability cannot be excluded;

• Breach of mandatory consumer rights;

• Any other liability that cannot lawfully be excluded or restricted.

Nothing in this section reduces the customer’s right to receive goods that are safe, conforming and consistent with their description.

18. Personal Data

Personal data collected through this website is processed in accordance with our Privacy Policy and Cookie Policy.

These policies explain, among other matters:

• What personal data we collect;

• Why we collect it;

• The legal basis for processing;

• Who may receive it;

• International data transfers;

• Data-retention periods;

• Customer privacy rights;

• How to contact us about personal data.

Privacy enquiries may be sent to:

Privacy email: [PRIVACY@PARTELLEHAIR.COM]

Where legally required, details of our European Union privacy representative or Data Protection Officer will be stated in our Privacy Policy.

19. Governing Law and Consumer Rights

To the extent permitted by law, this Legal Notice and the use of this website are governed by the laws of the Hong Kong Special Administrative Region.

However, this choice of law does not deprive a consumer of any mandatory protection provided by the law of the country in which the consumer habitually resides where that protection applies.

Consumers may also have the right to bring proceedings in the courts available to them under applicable consumer and private international law.

Nothing in this Legal Notice requires a consumer to waive a mandatory right or accept an unlawful jurisdiction restriction.

20. Complaints and Dispute Resolution

Customers should first contact our customer service team so that we can attempt to resolve the matter directly.

Email: [SUPPORT@PARTELLEHAIR.COM]

Consumers may also have access to an authorised national or cross-border alternative dispute-resolution body, consumer-protection authority or European Consumer Centre, depending on their country of residence and the nature of the dispute.

Partelle Hair’s willingness or legal obligation to participate in a particular alternative dispute-resolution procedure will be stated where required by applicable law.

21. Changes to This Legal Notice

We may update this Legal Notice to reflect changes to:

• Our business information;

• Website functions;

• Products or services;

• Legal or regulatory requirements;

• Operational practices.

The current version will be published on this page with an updated revision date.

Changes will not retrospectively remove rights that a customer already holds under an existing contract or applicable law.

22. Contact Us

For legal or general enquiries, contact:

Partelle Hair
Operated by: [FULL HONG KONG COMPANY NAME]
Company registration number: [COMPANY REGISTRATION NUMBER]
Business Registration Number: [BRN]
Registered office: [FULL HONG KONG REGISTERED ADDRESS]
Customer service email: [SUPPORT@PARTELLEHAIR.COM]
Legal enquiries: [LEGAL@PARTELLEHAIR.COM]
Telephone: [CUSTOMER SERVICE TELEPHONE NUMBER]
Customer service hours: [MONDAY–FRIDAY, 9:00–18:00 CET/CEST]