Terms of service
Last updated: July 27, 2026
Welcome to Partelle Hair. These Terms & Conditions apply to your use of our website and any purchases made through our online store.
By visiting our website or placing an order, you agree to these Terms & Conditions.
1. About Us
This website is operated by:
Legal company name: HONG KONG YISU TRADING CO., LIMITED
Trading name: Partelle Hair
Registered office: RM 03, 24/F, HO KING COMM CTR, 2-16 FA YUEN ST, MONG KOK, HONG KONG
Customer service email: info@partellehair.com
In these Terms, “Partelle Hair,” “we,” “us,” and “our” refer to HONG KONG YISU TRADING CO., LIMITED.
2. Use of Our Website
You may use this website only for lawful personal shopping purposes.
You must not misuse the website, attempt to gain unauthorized access, transmit harmful code, copy our content without permission, or use the website in violation of applicable laws.
We may restrict or suspend access where we reasonably believe our website, promotions, payment systems, or services are being misused.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, colors, sizes, and other information are accurate.
However, colors may appear slightly different depending on lighting, photography, screen settings, and production batches.
Because many of our hair products involve manual processing, minor variations in color, texture, length, density, construction, or appearance may occur. These reasonable variations are not considered defects.
Product availability is not guaranteed, and we may update product information or availability at any time before an order is accepted.
4. Orders
After placing an order, you will receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that the order has been accepted.
We may cancel or refuse an order if:
- A product is unavailable;
- The price or product information contains an obvious error;
- Payment cannot be authorized;
- The delivery information is incomplete or incorrect;
- We reasonably suspect fraud, payment misuse, or promotion abuse.
If we cancel an order after payment has been received, we will refund the relevant amount to the original payment method.
5. Prices and Payment
Product prices, applicable taxes, shipping charges, and the total amount payable will be displayed during checkout.
Payments are processed through third-party payment providers. By submitting payment information, you confirm that you are authorized to use the selected payment method.
Prices and promotions may change without notice, but changes will not affect orders that have already been accepted.
6. Shipping and Delivery
Orders may be shipped from our Italy warehouse, China warehouse, or another fulfillment location indicated on the product page.
Items in the same order may be shipped separately.
Delivery times are estimates and may be affected by courier delays, customs procedures, public holidays, weather, incorrect delivery details, or other circumstances outside our reasonable control.
Further details are available in our Shipping & Delivery Policy.
7. Returns, Refunds and Faulty Products
Returns, exchanges, cancellations, and refunds are handled in accordance with our Returns & Refunds Policy.
Customers should inspect their order after delivery and contact us promptly if an item is damaged, defective, incorrect, or materially different from its description.
Nothing in these Terms limits any mandatory consumer rights available under the laws applicable in the customer’s country of residence.
8. Customer Information
You agree to provide accurate and complete billing, delivery, and contact information.
We are not responsible for delays, failed delivery, or additional expenses caused by incorrect or incomplete information supplied by the customer.
9. Product Care and Alterations
Hair products may be affected by washing, cutting, coloring, bleaching, chemical treatments, excessive heat, improper installation, or unsuitable care.
To the extent permitted by law, we are not responsible for damage caused after delivery by improper use, alteration, installation, treatment, or failure to follow the relevant product care instructions.
10. Intellectual Property
All content on this website, including the Partelle Hair name, logo, product images, text, graphics, videos, and website design, belongs to HONG KONG YISU TRADING CO., LIMITED or its licensors.
You may not copy, reproduce, distribute, modify, publish, or commercially use this content without our prior written permission.
11. Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, delivery companies, social media platforms, and external websites.
We are not responsible for the content, availability, privacy practices, or services of third parties. Your use of third-party services may also be subject to their own terms and policies.
12. Limitation of Liability
To the maximum extent permitted by law, we will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability relating to fraud, personal injury caused by negligence, defective products, or mandatory consumer rights.
13. Privacy
Personal information submitted through our website is handled in accordance with our Privacy Policy.
14. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on this page together with the updated revision date.
Changes will not affect orders already accepted unless required by applicable law.
15. Governing Law and Disputes
These Terms are governed by the laws of Hong Kong, without depriving consumers of any mandatory protections available under the laws of their country of residence.
Before starting formal proceedings, customers are encouraged to contact us so that we can attempt to resolve the matter directly.
Any dispute will be handled by the courts or dispute-resolution bodies having jurisdiction under applicable law.
16. Contact Us
For questions about these Terms & Conditions, your order, or our services, please contact:
HONG KONG YISU TRADING CO., LIMITED
Trading name: Partelle Hair
Registered office: RM 03, 24/F, HO KING COMM CTR, 2-16 FA YUEN ST, MONG KOK, HONG KONG
Email: info@partellehair.com