Informativa sulle spedizioni

Last updated: July 27, 2026
At Partelle Hair, orders may be shipped from our Italy warehouse or our China warehouse, depending on product availability, product type, destination and customization requirements.
The applicable shipping origin will normally be shown on the product page as:
  • Ships from our Italy warehouse
  • Ships from our China warehouse
Please review the shipping information shown on the relevant product page before placing your order.
  1. Shipping Overview
Shipping origin and destination Processing time Estimated delivery after dispatch
Italy warehouse to Italy 1–2 business days 1–5 business days
Italy warehouse to other supported EU countries 1–2 business days 3–8 business days
China warehouse to most supported European countries 2–4 business days 9–15 business days
China warehouse to remote areas, islands or special postal zones 2–4 business days Approximately 10–20 business days or longer
Processing time and delivery time are calculated separately.
Business days do not include weekends or public holidays. All delivery times are estimates rather than guaranteed delivery dates.

  1. Italy Warehouse Shipping

Products marked “Ships from our Italy warehouse” are dispatched from stock located within the European Union.
Estimated delivery times after dispatch are:
  • Italy: approximately 2–4 business days
  • Other supported EU countries: approximately 3–7 business days
All eligible orders include trackable delivery.
Because these orders are shipped from within the European Union, customers in EU countries will normally not be required to complete additional import customs clearance or pay import duties upon delivery.
Italy warehouse availability is based on the information shown on the product page at the time the order is placed.
In the unlikely event of an inventory synchronization error or unexpected stock shortage, we may contact the customer to arrange one of the following:
  • Wait for restocking
  • Ship the product from our China warehouse
  • Replace the product with an agreed alternative
  • Cancel and refund the affected item
We will obtain the customer’s agreement before changing the warehouse if the change would materially affect delivery time or import arrangements.

  1. China Warehouse Shipping

Products marked “Ships from our China warehouse” are dispatched from China using trackable international shipping services.
China warehouse orders normally require 2–4 business days for payment verification, quality inspection, packaging and dispatch preparation.
After dispatch:
  • Most supported European destinations are estimated to take 9–15 business days
  • Remote regions, islands and special postal zones may take approximately 10–20 business days or longer
  • Final-mile delivery may be completed by a local postal operator or regional delivery partner
These delivery times are estimates based on normal shipping conditions. Customs inspections, carrier disruptions and other circumstances outside our reasonable control may affect the actual delivery date.

  1. Customized, Pre-Order and Made-to-Order Products

Customized, pre-order, special-color, special-size or made-to-order products may require additional production time.
Where applicable, the estimated production time will be displayed on the product page or confirmed to the customer before production begins.
Delivery estimates for customized products begin only after production is completed and the package has been dispatched.
Delays caused by missing customization information, delayed customer confirmation or requested order changes may extend the processing time.

  1. VAT, Import Duties and Customs Fees

Prices displayed to EU customers

Product prices displayed to customers in supported EU markets include the applicable VAT unless otherwise clearly stated before payment.
Any applicable shipping charges or other mandatory fees will be displayed before the customer completes the order.

Italy warehouse orders

Orders shipped from our Italy warehouse to EU destinations normally do not require additional import clearance or import-duty payment upon delivery.

China warehouse orders

For China warehouse orders delivered to supported EU destinations, Partelle Hair generally uses tax-inclusive or DDP-style shipping services.
Where tax-inclusive delivery is available:
Applicable VAT, import duties and standard customs-clearance fees are included in the total amount paid at checkout. Customers should not normally be required to pay additional import fees upon delivery.
If a destination cannot be served using a tax-inclusive shipping method, this limitation and any potential additional charge will be disclosed before the customer completes payment or before the order is dispatched.
We will not intentionally send an order using a duties-unpaid service without first informing the customer.
If a carrier or customs authority unexpectedly requests an import payment, please contact us before paying or refusing the package and provide:
  • Your order number
  • Tracking number
  • A copy or screenshot of the payment request
  • The amount requested
  • The name of the carrier or customs authority
We will review the charge and provide an appropriate solution. If the requested fee was already included in the amount paid to Partelle Hair, we may reimburse the verified fee or arrange another suitable resolution.

  1. Shipping Charges

Shipping charges depend on factors including:
  • Delivery destination
  • Shipping warehouse
  • Order value
  • Package weight and dimensions
  • Available shipping method
  • Remote-area or special-zone surcharges
The applicable shipping charge will be displayed at checkout before payment.
Free-shipping promotions may be subject to minimum order values, selected destinations, selected products or other conditions shown on the website.
Customers will not be charged additional standard shipping fees solely because Partelle Hair divides an order into multiple packages after checkout.

  1. Split Shipments

An order may be divided into separate shipments when:
  • Products are stored in different warehouses
  • Certain products require additional production time
  • Package size or carrier restrictions require separate parcels
  • Separate shipment would reduce an unreasonable delay
In these situations:
  • Packages may arrive on different dates
  • Each package may have a separate tracking number
  • Receiving one package does not necessarily mean that the full order has been delivered
  • Each product’s delivery estimate is based on its actual dispatch date and shipping origin
Separate tracking information will be provided where available.

  1. Order Tracking

After an order has been dispatched, the customer will receive a shipping confirmation email containing a tracking number or tracking link.
Please note:
  • Tracking may take approximately 24–72 hours to show its first update
  • International tracking may pause temporarily while a package is transferred between countries or carriers
  • A new local tracking number may be issued after the package reaches the destination country
  • A temporary lack of tracking updates does not necessarily mean that the package has been lost
Please contact us if tracking has not updated for an unusually long period or the estimated delivery period has passed.

  1. Delivery Delays

Delivery may be affected by circumstances including:
  • Customs or security inspections
  • Severe weather or natural disasters
  • Flight cancellations or limited transport capacity
  • Carrier strikes or service interruptions
  • Public holidays and peak shopping periods
  • Incorrect or incomplete delivery information
  • Remote-area or island delivery
  • Failed delivery attempts
  • Events outside our reasonable control
Black Friday, Christmas, New Year and other peak periods may require additional processing or delivery time.
If an order is required for a wedding, holiday, event or other specific date, customers should place the order well in advance. Unless separately confirmed by us in writing, estimated delivery times do not constitute a guarantee that an order will arrive before a particular event or date.

  1. Delivery Address

Customers are responsible for providing complete and accurate delivery information, including:
  • Recipient’s full name
  • Street name and building number
  • Apartment, floor or unit number where applicable
  • City
  • Postal code
  • Country
  • Valid telephone number
  • Valid email address
Please contact us as soon as possible if an address needs to be corrected.
Once an order has entered packing or transportation, we cannot guarantee that the address can be changed.
Where permitted by applicable law, reasonable costs caused by an incorrect or incomplete address may be charged to the customer. These may include redelivery, address-correction or return transportation costs.
This does not apply where the delivery problem was caused by an error made by Partelle Hair or the carrier.

  1. Restricted Delivery Locations

Some shipping services may not be available for:
  • PO boxes
  • Military addresses
  • Overseas territories
  • Certain islands
  • Extremely remote regions
  • Restricted or unsupported postal codes
Successful checkout does not always guarantee that a carrier can serve a particular restricted address.
If we cannot deliver to the address provided, we will contact the customer to arrange an alternative address, an alternative shipping method or cancellation and refund of the affected order.

  1. Missed Delivery and Unclaimed Packages

Customers should monitor tracking information and cooperate with reasonable delivery arrangements.
A package may be returned if:
  • The recipient is repeatedly unavailable
  • The address is incomplete or incorrect
  • The package is not collected within the carrier’s holding period
  • The recipient refuses delivery without contacting us
  • The carrier cannot contact the recipient
If a package is returned to us, we will contact the customer after confirming its status.
Where legally permitted, actual and reasonable return or redelivery costs may be deducted from a refund or charged before reshipment when the failed delivery was caused by incorrect customer information, failure to collect the package or an unjustified refusal.
This section does not limit a customer’s rights where the product is incorrect, damaged, defective or otherwise not in conformity with the order.

  1. Lost Packages

Partelle Hair remains responsible for arranging delivery until the package is delivered to the customer or another person designated by the customer, except where the customer independently arranged a carrier not offered by us.
If a package appears to be lost, we will open an investigation with the relevant carrier.
Customers may be asked to provide reasonable information or declarations required by the carrier.
If delivery cannot be confirmed and the package is determined to be lost, we will provide an appropriate remedy in accordance with applicable consumer law, which may include:
  • Replacement
  • Reshipment
  • Refund
We will not reject a valid claim solely because the package has already left our warehouse.

  1. Packages Marked as Delivered but Not Received

If tracking shows “delivered” but the package cannot be found, please first check:
  • Household members, reception staff or building management
  • Neighbours
  • Mailrooms, parcel lockers or designated safe places
  • The delivery address entered on the order
  • Any notice left by the local carrier
If the package is still missing, contact us promptly. We may request proof of delivery, delivery coordinates, a carrier statement or other available delivery information.
A carrier investigation may be required before replacement or refund can be confirmed.

  1. Damaged Packages

If a package or product arrives damaged, please contact us as soon as reasonably possible.
Please retain:
  • The external packaging
  • Shipping label
  • Internal packaging
  • Clear photographs or video of the damage
  • Photographs of the affected product
These materials may be required for a carrier investigation and to assess the appropriate solution.
Where the product was damaged before delivery, we will provide a remedy in accordance with applicable consumer law and our Return & Refund Policy.

  1. Return Address

The address shown on the shipping label is not necessarily an authorized return address.
Please do not send products directly to:
  • The original shipping warehouse
  • A carrier’s transit facility
  • The address printed on the parcel
  • Any warehouse address not confirmed by our customer service team
Customers must contact us before returning an order.
After a return request is reviewed and approved, our customer service team will provide the applicable return instructions and return address.
Unauthorized returns may be delayed, refused by the warehouse or become difficult to identify.
Please review our separate Return & Refund Policy for complete return conditions.

  1. Contact Us

For questions about processing, shipping, tracking, taxes or delivery, please contact:
Partelle Hair Customer Support Email: info@partellehair.com
Please include your order number, tracking number and the email address used to place the or