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Contact Us

We’re here to help you choose the right hair solution and support you throughout your Partelle Hair experience.

For the fastest assistance, please contact the appropriate team below and include your order number where applicable.

Customer Service

For questions about products, sizing, colours, orders, shipping, returns or refunds:

Email: support@partellehair.com
Response time: Within 1–2 business days
Customer service hours: Monday–Friday, 9:00–18:00 CET/CEST

Messages received during weekends or public holidays will be answered on the next business day.

Order Support

When contacting us about an existing order, please include:

  • Your full name;

  • Order number;

  • Email address used at checkout;

  • Delivery country;

  • A clear description of your question or issue;

  • Relevant photographs or videos, where applicable.

Please do not send full bank card details, passwords or other sensitive payment information by email or chat.

Product Consultation

Need help choosing a wig, topper, colour, length or cap construction?

Contact our customer service team before placing your order:

Email: support@partellehair.com

To help us recommend a suitable product, you may include:

  • Your preferred product type;

  • Desired hair length and colour;

  • Head measurements, where relevant;

  • Photographs taken in natural light;

  • Your preferred coverage area;

  • Any questions about installation or maintenance.

Please do not send medical records or unnecessary sensitive health information.

Product guidance is provided for general cosmetic and styling purposes and does not constitute medical advice.

Shipping and Delivery Enquiries

For delivery delays, tracking issues, damaged parcels or missing products, contact:

Email: support@partellehair.com

Please provide your order number, tracking number and relevant photographs.

If a parcel appears damaged, please photograph the outer packaging and shipping label before opening it where reasonably possible.

Returns and Refunds

To request a return, refund or exchange, contact:

Email: support@partellehair.com

Please do not send products to any address before receiving return authorisation and return instructions from us.

Approved European returns will be directed to our designated return facility in Italy.

Products must not be returned to the original sender, manufacturer, supplier or address shown on the shipping label unless we have expressly instructed you to do so.

Please review our Returns, Refunds and Exchanges Policy before submitting a request.

Privacy Enquiries

For questions about personal data, privacy rights, data access, correction or deletion requests:

Email: privacy@partellehair.com

To protect your information, we may need to verify your identity before completing certain privacy requests.

Please review our Privacy Policy for further information.

Legal Enquiries

For legal notices, intellectual-property matters or formal business correspondence:

Email: legal@partellehair.com

This email address should not be used for ordinary order or delivery questions.

Product Safety

To report a product-safety concern, unexpected reaction or potential product defect:

Email: product-safety@partellehair.com

Please include:

  • Product name;

  • Order number, where available;

  • Batch or label information;

  • Photographs or video;

  • A clear description of the concern;

  • The date the issue occurred.

Stop using the product if you reasonably believe that it may be unsafe.

For urgent medical concerns, contact an appropriately qualified healthcare professional or local emergency service.

Business Information

Trading name: Partelle Hair
Legal company name: [FULL HONG KONG COMPANY NAME]
Company registration number: [COMPANY REGISTRATION NUMBER]
Business Registration Number: [BRN]
Registered office: [FULL HONG KONG REGISTERED ADDRESS]
Website: [WWW.PARTELLEHAIR.COM]
Telephone: [CUSTOMER SERVICE TELEPHONE NUMBER]

Partelle Hair is operated by the legal company identified above.

Our Italian fulfilment and return facility is used for logistics purposes and is not the contracting seller unless expressly stated otherwise.

Social Media

You can also follow Partelle Hair for product guidance, tutorials, styling inspiration and brand updates:

Instagram: [INSTAGRAM URL OR USERNAME]
Facebook: [FACEBOOK URL OR PAGE NAME]
TikTok: [TIKTOK URL OR USERNAME]
Pinterest: [PINTEREST URL OR USERNAME]

For order changes, returns, refunds or payment-related matters, please contact us by email rather than relying solely on social-media messages.

Contact Form

You may also use the contact form on this page.

Please select the subject that best matches your enquiry:

  • Product advice;

  • Order status;

  • Shipping issue;

  • Return or refund;

  • Damaged or incorrect product;

  • Privacy request;

  • Product-safety concern;

  • Other enquiry.

By submitting the contact form, you confirm that the information you provide is accurate and may be used to respond to your request in accordance with our Privacy Policy.