Informativa sulle spedizioni

Last updated: July 13, 2026

Thank you for shopping with Partelle Hair. This Shipping & Delivery Policy explains how we process, dispatch and deliver your order.

This policy forms part of our Terms of Service and does not limit any mandatory consumer rights available under applicable law.

1. Shipping Destinations

Partelle Hair ships to the countries and regions available during checkout.

If your destination cannot be selected at checkout, we are currently unable to ship to that address.

Certain remote areas, islands, military addresses, PO boxes or restricted destinations may not be supported by all carriers.

2. Fulfilment Locations

Partelle Hair operates using multiple fulfilment locations, including:

• Our European fulfilment facility in Italy;
• Our manufacturing and fulfilment partners in China.

Where stock is available, European orders may be prioritised for fulfilment from our Italy facility. If a product is unavailable in Italy, it may be shipped directly from China.

The fulfilment location is selected automatically according to product availability, delivery destination, order contents and carrier availability. Customers cannot normally select the dispatch location.

The fact that an order is shipped from China does not change the seller responsible for the order. Partelle Hair remains responsible for customer service, delivery assistance and eligible returns.

3. Order Processing Time

Most in-stock orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders dispatched from China may require approximately 2–4 business days for processing, quality inspection and packing.

Business days exclude Saturdays, Sundays and public holidays applicable to the relevant fulfilment location.

Processing may take longer during:

• Major promotions;
• New product launches;
• Holiday periods;
• Periods of unusually high order volume;
• Payment or address verification;
• Customisation or pre-order production.

Customised, personalised, made-to-order and pre-order products may require additional processing time. The estimated processing period will be displayed on the applicable product page or communicated before fulfilment.

Processing time is separate from shipping time.

4. Estimated Delivery Times

The following delivery periods are estimates and begin after the order has been dispatched.

Delivery estimates are not guaranteed unless a specific guaranteed delivery service is expressly offered at checkout.

Customs inspections, severe weather, public holidays, strikes, carrier disruption, peak-season congestion and circumstances outside our reasonable control may affect delivery.

Partelle Hair will deliver orders within the time expressly agreed with the customer or within the applicable legal delivery period.

5. Shipping Charges

Available shipping methods and their costs are calculated and displayed during checkout before payment is completed.

Shipping charges may depend on:

• Delivery country or region;
• Product weight and parcel size;
• Order value;
• Available carrier;
• Selected delivery speed;
• Remote-area surcharges.

Any free-shipping threshold will be displayed on the website or during checkout.

Promotional free shipping applies only during the stated promotion period and may exclude remote locations, oversized parcels or selected destinations.

6. Taxes, VAT and Customs Duties

European Union deliveries

For orders delivered within the European Union, product prices include applicable VAT where required.

Orders dispatched from outside the European Union should be sent using a duties-paid or tax-prepaid delivery service where indicated. Customers should not normally be required to pay additional import VAT or customs duties upon delivery when taxes and duties are stated as included at checkout.

If a carrier requests an unexpected customs or tax payment for an EU order that was sold as tax-inclusive, please contact us before making the payment.

Non-EU destinations

For deliveries outside the European Union, import VAT, customs duties, handling fees or local taxes may apply.

Unless checkout expressly states that taxes and duties are included, these charges are determined by the destination country and may be payable by the recipient.

Partelle Hair does not control charges imposed by local customs authorities.

7. Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number or tracking link, where tracking is available.

Tracking information may require 24–72 hours to update after the shipping confirmation has been issued.

For international shipments, the tracking number may change when the parcel is transferred from an international carrier to a local delivery provider.

A temporary lack of tracking updates does not necessarily mean that the parcel has been lost.

8. Split Shipments

Products in the same order may be stored at different fulfilment locations.

As a result, your order may:

• Arrive in more than one parcel;
• Be dispatched on different dates;
• Use different carriers;
• Have more than one tracking number.

You will not be charged additional shipping fees solely because Partelle Hair divides an order into multiple shipments.

Receiving one parcel does not necessarily mean that the full order has been delivered. Please check all tracking information included in your shipping confirmation emails.

9. Address Accuracy and Address Changes

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient’s full name;
• Street and building number;
• Apartment or unit number;
• City;
• Province or region;
• Postal code;
• Country;
• Working telephone number.

Please review your delivery information carefully before completing payment.

Contact us as soon as possible if you need to correct an address.

We will try to make the requested change, but we cannot guarantee that an address can be changed after an order has entered processing, been packed or been transferred to the carrier.

Partelle Hair is not responsible for delays or failed delivery caused by an incorrect or incomplete address provided by the customer. This does not apply where the error was caused by Partelle Hair.

10. Delivery Attempts and Collection Points

Depending on the carrier, delivery may require a signature.

If no one is available at the delivery address, the carrier may:

• Attempt delivery again;
• Leave the parcel in an authorised safe location;
• Deliver it to a neighbour where permitted;
• Transfer it to a parcel shop or collection point;
• Request that the customer schedule redelivery.

Customers are responsible for checking tracking updates and collecting parcels within the carrier’s collection period.

If a parcel is returned because it was not collected, delivery was repeatedly refused, or an incorrect address was provided, reasonable and documented reshipping or return costs may be deducted from any refund where permitted by law.

This does not apply where the failed delivery resulted from an error by Partelle Hair or the carrier.

11. Delayed Orders

A parcel may occasionally be delayed even after it has been dispatched.

If your tracking information has not updated for more than 7 business days, or the estimated delivery period has passed, contact us at [CUSTOMER SERVICE EMAIL].

Please provide:

• Your order number;
• Recipient’s full name;
• Delivery address;
• Tracking number.

Partelle Hair will contact the relevant carrier or fulfilment partner and investigate the shipment.

A carrier investigation may be required before a parcel can be classified as lost.

Nothing in this section limits your statutory rights regarding late or non-delivery.

12. Lost Parcels

If the carrier confirms that a parcel has been lost before delivery, Partelle Hair will provide an appropriate remedy, which may include:

• Sending a replacement;
• Reshipping the available products;
• Issuing a refund to the original payment method.

The available remedy may depend on product availability and the customer’s applicable legal rights.

Customers will not be required to pursue compensation directly from a carrier selected by Partelle Hair.

If tracking shows delivery but you cannot locate the parcel, please:

1. Check the delivery address shown in the order confirmation;
2. Check around the delivery location;
3. Ask household members, neighbours or building staff;
4. Check for a carrier notice or collection-point update;
5. Contact us promptly so that we can open a carrier investigation.

We may request a written statement or other reasonable information required by the carrier to investigate the delivery.

13. Damaged Parcels

Please inspect your parcel when it arrives.

If the outer packaging is visibly damaged, photograph the parcel, shipping label and damaged areas before opening it where reasonably possible.

Contact us promptly at [CUSTOMER SERVICE EMAIL] and provide:

• Your order number;
• Photographs of the outer parcel;
• Photographs of the shipping label;
• Photographs or video of the damaged product;
• Photographs of all items received.

Do not discard the packaging until the case has been reviewed, as the carrier may require it for investigation.

Partelle Hair remains responsible for damage occurring before the goods are delivered to the customer, subject to applicable law.

14. Missing or Incorrect Products

If an item is missing or you receive an incorrect product, contact us promptly after delivery.

Please provide photographs of:

• The outer parcel;
• Shipping label;
• All products received;
• Product labels and packaging;
• Any packing slip included in the parcel.

Once the issue has been confirmed, we will provide an appropriate solution, which may include replacement, reshipment, price adjustment or refund.

15. Refused Deliveries

Please do not refuse a parcel solely because you have changed your mind about the purchase.

Refusing delivery does not automatically qualify as a valid return request.

To exercise an applicable right of withdrawal or request a return, please follow the process described in our Returns, Refunds and Exchanges Policy.

If a parcel is refused without prior authorisation and returned to us, reasonable and documented return-delivery costs may be deducted from the refund where permitted by law.

This does not apply where the parcel is refused because it is visibly damaged, incorrectly addressed, subject to an unexpected charge that should have been prepaid, or otherwise delivered contrary to the order agreement.

16. Orders Returned to Sender

A parcel may be returned to sender because of:

• An incomplete or incorrect address;
• Failure to collect the parcel;
• Repeated unsuccessful delivery attempts;
• Refusal of delivery;
• Customs non-cooperation;
• Carrier restrictions.

We will contact you after the parcel has been returned and inspected.

Depending on the circumstances, you may choose between reshipment and a refund where available. Reasonable reshipping or return costs may apply when the return was caused by information or actions attributable to the customer.

17. Events Outside Our Reasonable Control

Delivery may be affected by events outside our reasonable control, including natural disasters, severe weather, transport disruption, customs action, strikes, civil emergencies, public-health restrictions, war, carrier system failures or government measures.

Partelle Hair will take reasonable steps to minimise the effect of such events and will keep affected customers informed where practical.

This section does not exclude or limit any consumer rights that cannot legally be excluded.

18. Contact Information

For shipping and delivery assistance, contact:

Partelle Hair
Operated by: [FULL HONG KONG COMPANY NAME]
Email: [CUSTOMER SERVICE EMAIL]
Registered address: [HONG KONG REGISTERED COMPANY ADDRESS]
European fulfilment and return facility: Italy
Customer service hours: [MONDAY–FRIDAY, TIME AND TIME ZONE]